1. Definition
A sub-processor is any external entity engaged by iamaDroid to process client or chatbot data on our behalf in order to provide, maintain, or improve the Service.
2. Use of Sub-processors
We engage sub-processors only where necessary to operate core platform components, such as infrastructure hosting, email delivery, and analytics. Each is selected following a security and privacy review, and data access is restricted to the minimum necessary to perform contracted services.
3. Legal Safeguards
- All sub-processors are bound by written Data Processing Agreements (DPAs) consistent with Article 28 of the GDPR.
- Sub-processors must implement technical and organizational measures equivalent to iamaDroid’s own security standards.
- Where data may be transferred outside the UK or EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions apply.
4. Change Management & Notification
Before adding or replacing a sub-processor, iamaDroid evaluates the vendor’s security posture and data-protection record. Clients with an active DPA will be notified in advance of material changes and given an opportunity to object if permitted under their agreement.
5. Current Sub-processor Categories
For security reasons, we do not publicly disclose the names or locations of our sub-processors. The following categories describe the types of providers engaged:
- Infrastructure & Hosting Providers — secure data-center and managed-database services.
- Email & Notification Services — transactional and system messaging.
- Analytics & Monitoring Tools — privacy-focused usage and performance metrics.
- Backup & Disaster Recovery Services — encrypted, geographically separated storage.
6. Access to Full List
The complete list of active sub-processors, including names and data-handling regions, is available to clients who have executed a Data Processing Agreement (DPA). To request this information, contact our Data Protection Officer at support@iamadroid.com.
7. Contact
Questions about sub-processor practices or data transfers may be directed to our Privacy Team at support@iamadroid.com.
Effective date: 3 November 2025