Cookie Policy

How iamadroid uses cookies and similar technologies across our website, AI Agents, AI Phone, Business Phone, dashboards, widgets and related services.

Summary: iamadroid uses cookies and similar technologies to operate our website, keep accounts secure, remember preferences, support embedded AI Agents, manage sessions, measure service performance and improve the Service. Essential cookies are required for core functionality. Optional analytics or marketing cookies are used only where permitted by law and, where required, with your consent. You can manage cookies through your browser and any cookie controls we make available.

1. What Are Cookies?

Cookies are small text files placed on your device by websites or online services. They help websites work, keep users logged in, remember preferences, support security, understand usage and improve performance.

This Cookie Policy also covers similar technologies, such as local storage, session storage, pixels, tags, SDKs, scripts, device identifiers and server logs, where they are used for similar purposes.

2. Scope of this Policy

This policy applies to cookies and similar technologies used on:

  • iamadroid.com and related public pages;
  • account registration, login and billing pages;
  • admin dashboards and customer account areas;
  • AI Agent widgets embedded on customer websites;
  • AI Phone and Business Phone dashboards, setup screens and analytics pages;
  • support, contact, checkout and legal pages.

If an iamadroid customer embeds an AI Agent on their own website, that customer may also use their own cookies, analytics or tracking tools. Their own cookie notice and privacy notice may apply.

3. How We Use Cookies

iamadroid may use cookies and similar technologies for the following purposes:

  • Essential operation: to load pages, run the website, process forms and provide core Service functionality.
  • Authentication and security: to log users in, maintain sessions, prevent fraud, protect accounts and detect misuse.
  • Preferences: to remember cookie choices, interface preferences, currency, language, region or display settings.
  • AI Agent functionality: to support embedded website agents, chat sessions, visitor sessions, conversation continuity and widget configuration.
  • Billing and checkout: to support payment flows, subscription setup, plan selection and fraud prevention.
  • Analytics and performance: to understand page usage, errors, product performance and service quality.
  • Marketing: to understand campaign performance or improve communications, where enabled and legally permitted.

4. Categories of Cookies We Use

Category
Purpose
Examples
Consent position
Essential
Required for the website, account login, security, dashboard access, forms, checkout and Service operation.
Session cookies, CSRF tokens, login state, security cookies, load-balancing or fraud-prevention identifiers.
Always active because the Service cannot work properly without them.
Preference
Remember settings such as cookie choices, currency, language, region, display mode or similar preferences.
Consent status, currency preference, interface settings.
Used where needed to remember your choices and provide the requested experience.
AI Agent session
Support embedded AI Agent conversations, session continuity, abuse prevention, rate limits and widget operation.
Chat session identifiers, widget session state, conversation continuity data.
Generally treated as functional/essential for the AI Agent feature where the user chooses to use the chat widget.
Analytics
Help us understand website and product usage, diagnose errors and improve performance.
Privacy-preserving analytics identifiers, event logs, page performance signals.
Used where permitted by law and, where required, with consent.
Marketing
Measure campaigns, understand referral sources or improve marketing communications.
Campaign identifiers, referral parameters, advertising or conversion tags if enabled.
Used only where enabled and legally permitted, and where required with consent.

5. Example Cookies and Similar Technologies

The exact cookies used may change as we update the Service, improve security, change providers or add features. The following examples show the types of technologies that may be used.

Name / Type
Purpose
Duration
Category
cms_session or account session
Maintains login state for account and admin areas.
Session or limited period
Essential
CSRF/security token
Protects forms, account actions and checkout flows from unauthorised requests.
Session or limited period
Essential
cookie consent status
Remembers your cookie choices.
Typically up to 6–13 months
Preference
chat session identifier
Supports AI Agent conversation continuity, session handling and abuse prevention.
Session or limited period
AI Agent session / functional
analytics event identifier
Helps measure usage, performance and errors where analytics are enabled.
Varies by provider and configuration
Analytics

6. AI Agent Widgets on Customer Websites

When a customer embeds an iamadroid AI Agent on their website, the widget may use session identifiers, local storage, cookies or similar technologies to provide chat functionality, maintain conversation context, prevent abuse, apply rate limits and operate the widget.

The customer operating the website is responsible for explaining its own use of the AI Agent widget in its privacy and cookie notices, and for obtaining any consents required for that website.

7. AI Phone and Business Phone

AI Phone and Business Phone services are primarily telephony services and may not rely on browser cookies during the call itself. However, cookies and similar technologies may be used in the dashboard, billing area, call-configuration screens, analytics pages, support pages or account areas used to manage phone services.

Call logs, metadata, recordings, transcripts and summaries are addressed in our Privacy Policy and Terms of Service.

8. Third-Party Cookies and Providers

Some cookies or similar technologies may be set by third-party providers that help us operate the Service, such as hosting providers, payment processors, analytics providers, security providers, email providers, AI providers, telecoms providers or embedded-service providers.

We do not use cookies to sell personal information. If marketing or advertising cookies are introduced, they will be used only where legally permitted and, where required, with consent.

9. Managing or Disabling Cookies

You can manage, block or delete cookies using your browser settings. You may also use any cookie controls we make available, such as a cookie banner or cookie settings page.

  • Blocking essential cookies may prevent login, dashboard access, checkout, account security or AI Agent functionality from working properly.
  • Blocking AI Agent session storage may prevent chat continuity or widget functionality.
  • Analytics and marketing cookies, where used, can normally be rejected or withdrawn through consent controls where legally required.

10. Consent and Withdrawal

Where the law requires consent for non-essential cookies or similar technologies, we will request that consent before using those technologies. You can withdraw or change consent using the cookie tools we make available, or by adjusting your browser settings.

Essential cookies and similar technologies may remain active because they are required to provide the website, dashboard, account security, checkout, AI Agent widget or other requested Service functionality.

11. Do Not Track and Global Privacy Controls

Some browsers or devices offer “Do Not Track” or global privacy preference signals. The way these signals work is not uniform across all browsers and services. Where legally required and technically feasible, we will respect applicable opt-out preference signals.

12. Updates to this Policy

We may update this Cookie Policy from time to time as we change the Service, add features, change providers, or update legal requirements. The effective date below shows the latest revision.

13. Contact

For questions about cookies, privacy or similar technologies, please contact us or email compliance@iamadroid.com.

Effective date: 1 May 2026