Visitors have product questions
Shoppers often need help with sizing, compatibility, delivery, returns, product differences or whether an item is right for them.
AI Agent Setup
AI Ecommerce Pre-Sales Agent
Answer product questions, reduce buying hesitation and help shoppers choose before they abandon the page. Built for small ecommerce businesses that cannot answer every live question immediately.
Product questions answered
Lead capture for unsure buyers
14-day free trial
Help shoppers make confident buying decisions
The Ecommerce Pre-Sales setup preselects knowledge answers, lead capture and email notifications. You can combine it with support tickets, booking requests or human handoff during signup, then change it later in your dashboard.
This is an AI Agent setup for website chat.
Use it when you want an AI chat agent to help shoppers with product questions, delivery details, returns information, sizing, compatibility, buying guidance and pre-sale enquiries. AI Phone and Business Phone are separate products.
Built for ecommerce pages where shoppers hesitate
Unanswered questions stop purchases
If a shopper cannot get reassurance at the point of interest, they may leave the page and buy elsewhere.
Small teams cannot answer instantly
Owners and small teams are often packing orders, serving customers or doing admin when questions arrive.
Interested buyers are not always ready
Some shoppers need a follow-up before they buy. Lead capture helps you avoid losing those opportunities.
What the AI Ecommerce Pre-Sales Agent helps with
Help unsure buyers
Answer product, delivery, returns and compatibility questions before the visitor gives up.
Capture buying intent
Collect enquiries from shoppers who are not ready to buy but are interested enough to ask.
Support decisions
Explain differences, suggest next steps and guide visitors back to the right product or category.
Handle common objections
Give clear answers around returns, shipping, product suitability, delivery times and store policies.
Send sales alerts
Notify your business when a visitor asks a buying question or leaves contact details for follow-up.
Works while you work
Ideal for small shops where the owner cannot answer every live question immediately.
How it works
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Start the Ecommerce Pre-Sales setup
Choose your agent name, tone, appearance and tell the agent about your store. -
Add product and policy information
Use product pages, FAQs, delivery information, returns details, documents or short business notes. -
Enable useful actions
Add lead capture, email alerts, support tickets, booking requests or human handoff where useful. -
Publish on your store
Use WordPress, Joomla or an embed snippet to place the agent where shoppers need help.
What you get
Product Q&A
Answer shopper questions using your selected product and store content.
Lead capture
Collect contact details from shoppers who want help before they buy.
Email alerts
Notify your business when a sales opportunity or enquiry arrives.
Objection handling
Help with common concerns such as delivery, returns, sizing, compatibility and suitability.
Website installation
Add the agent with WordPress, Joomla or an embed-supported ecommerce site.
14-day trial
Test AI Agent functionality before choosing a paid plan.
AI Pre-Sales Agent vs leaving shoppers to decide alone
| iamadroid AI Pre-Sales Agent | No Pre-Sales Help | |
|---|---|---|
| Product questions | Answers common questions from your product and policy information. | Visitors must search pages or leave if they cannot find the answer. |
| Buying confidence | Helps explain differences, suitability, delivery, returns and next steps. | Uncertainty can stop the purchase or push the shopper to a competitor. |
| Lead capture | Can collect contact details from interested but undecided shoppers. | Interested visitors may leave without a way to follow up. |
| Owner workload | Handles repetitive pre-sales questions before a human needs to step in. | The business owner or team must answer every question manually. |
| Sales insight | Question logs can reveal objections, missing information and product confusion. | You may not know why shoppers abandoned the page. |
FAQs
Can it compare products?
Yes. Provide product information and the agent can explain differences in plain language. You should keep product content accurate and up to date.
Can it mention promotions?
Yes. You can provide current offers, links or instructions for how the agent should talk about promotions. Remove or update expired offers so the agent does not use stale information.
Can it collect enquiries?
Yes. The setup can include lead capture and email notifications so you can follow up with interested shoppers quickly.
Can I combine it with customer support?
Yes. The same AI Agent can use pre-sales and support capabilities together, subject to your plan and setup.
Does it replace my ecommerce checkout?
No. It helps shoppers with questions and buying confidence, but checkout, payments and order processing remain handled by your ecommerce platform.
What happens after the trial?
Choose Starter, Standard, Pro, Business or Enterprise depending on your usage and feature needs.