Frequently Asked Questions

iamaDroid helps small and mid-size teams launch AI agents for sales, support, and bookings. It works on any website and includes free WordPress & Joomla plugins. Start with a template and go live in minutes.

About five minutes: pick a template, brand it, connect a few pages or an FAQ doc, and publish via plugin or a small embed snippet.

No. Most customers install via plugin or paste one embed snippet. Advanced actions and API keys are available on higher tiers.

Each plan includes a monthly allowance of Conversations (completed chats) and Tokens (compute). Paid plans also include pooled Voice minutes. You can upgrade any time or add extra packs.

Free, Starter ($14.99), Standard ($29.99), Pro ($35.99), Business ($89.99), and Enterprise (custom). See exact allowances on the Pricing page.

No. We avoid per-resolution fees. You pay for predictable monthly conversations with simple, tiered overage options.

Annual billing shows a monthly equivalent but is paid upfront for the year and renews unless cancelled per Terms.

Conversation: one complete back-and-forth session with a visitor.
Token: the unit models use internally (roughly ¾ of a word). Plans include token bands sized to typical usage.
Seat: a human dashboard login. Today, each customer uses one login; multi-seat is on the roadmap.

Choose either automatic overage (per tier) or buy one-off add-on packs. Your agent keeps running; we’ll notify you as you approach limits.

Yes. Tokens and conversations reset each billing month. Unused balance does not roll over.

Paid plans include pooled voice minutes for text-to-speech and speech-to-text. You can top up with bundles at $0.06/min.

Per minute of processed audio (rounded to the nearest minute). Live transfer and voicemail (on Voice Agent) consume minutes when active.

Yes — it’s in private beta. It handles intent routing, transcripts, summaries, and live transfer. Join the waitlist.

Yes. Both are free on every plan, including Free. You can also embed on any site with a small snippet.

Yes. Add the embed snippet to any HTML template, or inject via your site’s tag manager.

In the admin, you can customize colors, logo, and prompts. The widget inherits sensible defaults for dark/light sites.

Lead Generation (Sales), FAQ Support, Ecommerce Pre-Sales, Knowledge Search, Receptionist, and Appointment Booking (coming soon). Browse them on Templates.

Yes — available on Standard and above. Route to a human or send an email/Slack handover with chat context.

Yes. Admin includes conversation logs, top questions, and outcomes. The Free plan includes monthly read-only log access.

Core email/Slack are supported now; more premium integrations are on the roadmap.

We follow industry best practices for data minimization, secure transport, and access controls. DPAs are available on Business+. See our AI transparency & compliance draft for principles.

We use guardrails and moderation to reduce biased or harmful content. While we strive for safe outputs, no automated system can guarantee perfect results; you can report or disable problematic behaviors in admin.

We operate in modern cloud regions with encryption in transit and at rest. Data residency options are planned for higher tiers.

No. You can buy one-off packs for extra conversations or voice minutes without changing your plan.

+100, +500, or +1,000 conversations — billed at your plan’s pack rate. See Packages for current pricing.

250, 500, 2,000, 5,000, and 10,000 minutes at $0.06/min. See Packages for full list and examples.

Check that your site’s CSP allows our script, clear caches/CDN, and ensure the publish toggle is on in admin. If using a builder, place the snippet in the global footer.

Add 5–10 key pages or a concise FAQ doc, avoid duplicate content, and enable “show source” for transparency. Consider a higher plan if your use is long-form or high-volume.

Verify network conditions and try a different TTS voice. Long responses can be split into shorter turns for smoother playback.

In your dashboard (coming soon at /dashboard). Until then, you’ll receive links in your welcome email and receipts.

Free gets community support; paid plans include email support and priority routing on Business. Use the contact form on Contact.

Yes — starting on the Starter plan and above.