1. Scope
This AI Transparency & Compliance page applies to AI features made available through iamadroid, including:
- AI Agents: website chat agents used for leads, support, bookings, pre-sales, receptionist-style routing, knowledge answers, notifications and handoff.
- AI Phone: AI voice agent and AI call-handling features that may answer calls, classify caller intent, capture caller details, support booking flows, route calls, generate transcripts or produce summaries.
- AI Voice Agent and IVR: call flows that may use AI to understand caller intent, guide callers, route calls, collect information or summarise interactions.
- Business Phone: non-AI telephony services, except where a customer separately enables or combines AI features.
- Administration and analytics: dashboards, logs, transcripts, summaries, usage analytics and configuration tools related to AI features.
2. How iamadroid Uses AI
iamadroid uses AI to help businesses communicate with customers and website visitors more efficiently. Depending on the product and configuration, AI may:
- generate natural-language responses to website visitors;
- answer common questions from configured business information, FAQs, documents or knowledge sources;
- capture lead details, enquiry information, booking requests or support-ticket information;
- classify customer intent, such as sales, support, appointment, complaint or general enquiry;
- assist with call handling, call routing, caller qualification or next-step collection;
- create transcripts, summaries, labels, analytics or suggested follow-up actions;
- trigger customer-configured workflows, notifications, handoff or escalation paths.
Customer configuration, uploaded knowledge, prompts, business rules, routing settings, plan features and enabled integrations affect how AI features behave.
3. Customer Control and Configuration
Customers control how their AI Agents and AI Phone workflows are configured. This may include prompts, knowledge sources, tone, website placement, call scripts, routing rules, handoff settings, notifications, escalation paths, booking rules and data-retention settings.
- Customers are responsible for testing AI behaviour before launch and after material changes.
- Customers should keep business information, opening hours, pricing, policies, FAQs and routing details accurate and up to date.
- Customers should remove outdated knowledge sources, broken links, stale instructions and unsupported claims.
- Customers should configure clear escalation or handoff routes where human review is needed.
4. AI Limitations
AI systems are probabilistic and may produce outputs that are inaccurate, incomplete, outdated, misleading, biased, unexpected, delayed or inappropriate. AI may misunderstand prompts, caller intent, accents, background noise, incomplete information, ambiguous questions or customer-provided data.
- AI outputs should not be treated as guaranteed facts.
- AI summaries and transcripts may contain errors and should be reviewed before being relied on.
- AI routing and intent classification may be wrong.
- AI may fail to answer, escalate or behave as expected in some situations.
- AI should not replace professional judgement where legal, medical, financial, safety or other regulated advice is involved.
5. Human Oversight
Customers must apply appropriate human oversight for their use case. Human review is especially important where AI outputs may affect legal rights, financial decisions, health, safety, employment, housing, insurance, education, complaints, vulnerable users or other high-impact situations.
- Customers should review chat logs, call summaries, transcripts and analytics where important decisions or customer outcomes are involved.
- Customers should provide clear escalation routes to a human where appropriate.
- Customers must not rely on AI as the sole decision-maker for high-impact, regulated or safety-critical decisions unless legally permitted and properly supervised.
- Customers remain responsible for how they use AI outputs with their own customers, callers and website visitors.
6. AI Disclosure and User Notice
Customers are responsible for giving legally required notices to website visitors, callers, employees, customers and other end users. This may include explaining that a person is interacting with AI, that an AI voice agent is handling a call, or that conversations may be recorded, transcribed, summarised or analysed.
- Customers should not mislead users into believing they are speaking with a human where that would be deceptive or unlawful.
- Customers should use clear AI labels, welcome messages, call greetings or disclosure wording where appropriate.
- Customers are responsible for consent where call recording, transcription, monitoring, marketing or special-category data processing requires consent.
- Customers should update their own privacy notices, cookie notices, call-recording notices and website terms to reflect their use of iamadroid.
7. Product Separation: Business Phone, AI Phone and AI Agents
iamadroid has three separate product areas:
- Business Phone: normal business telephony. This is for business phone numbers, call handling and non-AI phone service.
- AI Phone: AI voice agent and IVR service. This is for AI-assisted call answering, caller intent handling, call routing, booking support, summaries and related AI phone workflows.
- AI Agents: AI chat agents for websites. This is for website chat, lead capture, support questions, booking requests, knowledge answers, pre-sales and handoff.
This AI Transparency page mainly applies to AI Phone and AI Agents, because those products use artificial intelligence. It does not normally apply to Business Phone when Business Phone is used only as standard non-AI telephony.
If a customer uses more than one iamadroid product, each product remains separate unless the customer chooses to combine them in their business workflow. For example, a business may use AI Agents on its website, AI Phone for AI call handling, and Business Phone for ordinary phone service.
8. Emergency Calling and Safety-Critical Use
iamadroid AI Phone, Business Phone, virtual numbers, AI Voice Agent, IVR, call routing, voicemail and related telephony features are not emergency calling services and must not be used to contact emergency services.
- Emergency numbers such as 999, 112, 911 or any local emergency-service number are not supported through iamadroid services or virtual numbers.
- Customers must maintain alternative emergency calling arrangements, such as a traditional mobile phone, fixed-line service or another emergency-capable provider.
- AI Phone must not be configured to replace emergency operators, emergency dispatch, urgent medical triage or safety-critical human response.
- If a caller indicates an emergency, customer configuration should direct them to use an alternative emergency-capable method immediately.
9. Prohibited AI Uses
Customers must not use iamadroid AI features to create, facilitate or automate:
- illegal, deceptive, fraudulent, abusive, harassing, discriminatory or exploitative activity;
- impersonation, phishing, scams, social engineering or misleading identity claims;
- unlawful telemarketing, nuisance calls, spam, robocalling or caller-ID spoofing;
- medical, legal, financial, safety or other professional advice without appropriate authority and human oversight;
- employment, housing, credit, insurance, benefits or other high-impact decisions without lawful basis and appropriate safeguards;
- surveillance, unlawful recording, unlawful monitoring or unauthorised profiling;
- voice cloning, identity imitation or synthetic-voice deception without lawful authority and required consent;
- content that violates our Acceptable Use Policy.
10. Data Used by AI Features
AI features may process customer-provided prompts, business information, knowledge sources, website content, FAQs, documents, chat messages, call audio, transcripts, summaries, call metadata, routing choices and user-provided information.
iamadroid does not sell personal information. Data processing for AI features is described in our Privacy Policy and Data Protection & GDPR page.
11. Model Providers and Third-Party AI Services
iamadroid may use third-party AI model providers, transcription providers, speech providers, hosting providers, telecom providers and other infrastructure providers to deliver AI features.
- Third-party providers may process data where needed to provide the enabled feature.
- Provider availability, latency, accuracy, safety filters, data locations and technical behaviour may vary.
- Some AI features may be limited, suspended, changed or replaced if providers, regulations or safety requirements change.
- Sub-processor and data-transfer information may be available through our privacy and GDPR pages or by contacting us.
12. Accuracy, Quality and Monitoring
iamadroid may use testing, logs, analytics, customer feedback, safety controls, monitoring and abuse detection to improve service quality and reduce harmful use. However, we do not guarantee that AI outputs will be accurate, complete, uninterrupted, unbiased or suitable for every use case.
- Customers should test agents and phone flows before public use.
- Customers should monitor performance, complaints, escalations and repeated errors.
- Customers should update prompts, knowledge sources and routing rules when business information changes.
- Customers should disable or restrict AI features that are not performing safely or accurately.
13. Bias, Fairness and Non-Discrimination
AI systems can reflect biases or limitations in data, prompts, configuration, context or model behaviour. Customers must not configure or use iamadroid to discriminate unlawfully or produce unfair outcomes.
- Customers should review AI behaviour for unfair, offensive or discriminatory outputs.
- Customers should avoid using AI outputs for protected-characteristic decisions unless legally permitted and properly safeguarded.
- Customers should provide human review where fairness, access, vulnerability or legal rights may be affected.
14. Data Protection and Privacy by Design
Customers should configure AI features to minimise personal data collection and avoid unnecessary sensitive information. iamadroid provides tools and safeguards designed to support lawful business use, but customers remain responsible for their own privacy notices, lawful basis, consents and retention decisions where they act as controller.
- Do not ask users or callers for unnecessary sensitive information.
- Limit access to transcripts, summaries, call recordings, leads and chat logs.
- Use retention settings and deletion processes appropriately.
- Review data protection obligations before enabling recording, transcription, monitoring or AI analysis.
15. Regulatory Alignment
iamadroid aims to align its AI practices with recognised principles of responsible AI, including transparency, accountability, human oversight, privacy, security, fairness, proportionality and risk management. We monitor developing AI, privacy, consumer-protection and telecoms requirements that may affect the Service.
Customers are responsible for determining whether their own use of iamadroid triggers sector-specific rules, professional obligations, AI governance requirements, data protection impact assessments, call-recording rules, marketing rules or telecoms compliance obligations.
16. Customer AI Governance Recommendations
We recommend that customers:
- document what each AI Agent or AI Phone workflow is intended to do;
- test AI outputs before launch and after significant changes;
- use clear AI disclosure wording where appropriate;
- define escalation and handoff rules for difficult or sensitive cases;
- review chats, transcripts, summaries and complaints periodically;
- keep knowledge sources accurate and current;
- train staff on appropriate use of AI outputs;
- avoid using AI for high-impact decisions without legal review and human oversight.
17. Changes to AI Features
AI models, prompts, safety systems, transcription systems, speech systems, routing tools and related providers may change over time. We may update, replace, restrict or discontinue AI features for security, compliance, reliability, provider, product or safety reasons.
18. Reporting AI Concerns
If you notice unsafe, inaccurate, biased, deceptive, unlawful or unexpected AI behaviour, please report it through Contact Us or email compliance@iamadroid.com.
Please include enough detail for us to investigate, such as the agent, account, approximate time, transcript, call summary, prompt, response or configuration involved.
19. Contact
For questions about AI transparency, AI governance, responsible AI or compliance, contact: compliance@iamadroid.com.
Effective date: 3 May 2026