Customers need simple answers fast
Opening hours, delivery details, service rules, returns, next steps and common questions can be answered without waiting for a manual reply.
AI Agent Setup
AI Customer Support Agent
Answer common questions, reduce repetitive interruptions and give customers a helpful response even when your team is busy, closed or focused on other work.
FAQ answers
Support request capture
14-day free trial
Give customers useful answers before they need to chase you
The Support setup preselects knowledge answers, support request capture and email notifications. You can combine it with lead capture, booking requests, receptionist routing or human handoff during signup, then change it later in your dashboard.
This is an AI Agent setup for website chat.
Use it when you want your website to answer common customer questions, capture support requests, send useful issue summaries and escalate when a human should respond. AI Phone and Business Phone are separate products.
Built for small teams tired of answering the same questions
Repeated questions interrupt your day
The same support questions can break focus, slow your work and distract your team from higher-value tasks.
Some issues still need a human
Capture the customer’s details, issue summary and context so a person can follow up more efficiently.
Your support content can improve
Common question patterns help show where your website, FAQs, policies or service pages need clearer answers.
What the AI Customer Support Agent helps with
Reduce repeat questions
Let the agent answer common questions about services, delivery, opening hours, policies and next steps.
Protect your time
Give customers help without stopping your work every time the same question appears.
Escalate when needed
Capture details, send email notifications or raise support requests when a human should take over.
Use your own content
Answer from selected pages, FAQs, policy information, documents or short business notes.
Support sales too
Combine support with lead capture, receptionist routing or booking requests when customers need the next step.
Improve your content
Review common questions and use them to improve your website, FAQs and service pages.
How it works
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Start the FAQ Support setup
Choose your agent name, tone, appearance and the type of support questions it should handle. -
Add your support content
Provide FAQs, help pages, policies, delivery information, service details, documents or short notes. -
Choose fallbacks
Enable support tickets, email notifications, contact capture, booking requests or human handoff. -
Publish on your website
Use WordPress, Joomla or an embed snippet so customers can get help where they already are.
What you get
FAQ answers
Answer common customer questions from your selected business content.
Support request capture
Collect customer details and issue context when a human should review the request.
Email notifications
Send useful support summaries to your business for follow-up.
Question logs
See what customers ask and improve your website, FAQs and support pages.
Optional handoff
Escalate complex or sensitive requests when the customer needs a person.
14-day trial
Test AI Agent functionality before choosing a paid plan.
AI Customer Support Agent vs repeated manual replies
| iamadroid AI Customer Support Agent | Manual Replies Only | |
|---|---|---|
| Common questions | Answers from your FAQs, pages, policies and selected content. | You or your team answer the same questions repeatedly. |
| Customer experience | Gives customers a helpful first response even when you are busy. | Customers may wait, leave, chase or ask somewhere else. |
| Escalation | Can capture issue details and send a useful summary for follow-up. | Details may arrive scattered across email, forms or messages. |
| Owner workload | Reduces repetitive interruptions before a human needs to step in. | Every question competes for your attention. |
| Content insight | Question logs can reveal where support content is unclear or missing. | You may not see patterns until customers keep complaining. |
FAQs
How does the agent find answers?
It answers from the pages, FAQs, documents or notes you provide. You should keep those sources accurate and up to date.
Can it raise support tickets?
Yes. You can enable support request capture and notifications during setup, subject to your plan and configuration.
Can it also capture sales leads?
Yes. The same AI Agent can combine support with lead capture, receptionist routing, booking requests or handoff.
Can I change the answers later?
Yes. Update your sources, instructions, tone and settings in the dashboard as your business changes.
Does it work with my website?
It works with WordPress, Joomla and most websites using an embed snippet.
Is this the same as AI Phone?
No. This is an AI Agent setup for website chat. AI Phone is a separate product for AI voice and IVR call handling.