Acceptable Use Policy

Rules for using iamadroid AI Agents, AI Phone, Business Phone, telephony, integrations, websites, dashboards and related services responsibly, lawfully and fairly.

Summary: iamadroid is designed for lawful business communication, customer support, lead capture, website AI agents, AI call handling and business telephony. You must not use the Service for unlawful, abusive, deceptive, harmful, excessive, fraudulent, spam-related, telecoms-abusive or security-invasive activity. This Acceptable Use Policy applies to AI Agents, AI Phone, Business Phone, virtual numbers, call routing, IVR, recordings, transcripts, integrations, APIs, plugins, dashboards and any use by your staff, users, customers, contractors or end users.

1. Scope

This Acceptable Use Policy (“AUP”) applies to all use of iamadroid’s websites, software, AI Agents, AI Phone, Business Phone, telephony features, phone numbers, integrations, dashboards, APIs, plugins, widgets and related services (the “Service”).

It applies to customers, trial users, account owners, administrators, invited users, employees, contractors, agents, callers, website visitors, end users and anyone who accesses or uses the Service through your account or configuration.

This AUP forms part of our Terms of Service. You are responsible for ensuring that your users, staff, contractors and end users comply with this AUP.

2. General Principles

  • Use the Service only for lawful, fair, transparent and reasonable business purposes.
  • Respect the privacy, safety, security, dignity and legal rights of other people.
  • Use AI Agents, AI Phone and Business Phone in a way that is accurate, honest and not misleading.
  • Provide required notices, disclosures and consents to website visitors, callers, customers and staff.
  • Maintain appropriate human review for important, regulated, sensitive or high-impact decisions.
  • Do not use the Service in a way that harms iamadroid, our providers, carriers, other customers, end users or the public.

3. Fair Use

The Service is designed for normal, reasonable business use in line with the plan you select. To protect service quality, platform stability, telecoms providers, carriers, other customers, end users and the public, iamadroid may apply fair-use safeguards.

  • Fair-use safeguards may apply to AI Agent conversations, tokens, agents, embeds, API calls, knowledge processing, uploads, analytics, AI Phone usage, Business Phone usage, phone numbers, call minutes, call routing, IVR traffic, voicemail, call recordings, transcripts, summaries, add-ons, integrations and support requests.
  • You must not use the Service in a way that is abnormal, excessive, abusive, automated, fraudulent, artificial, non-standard, unlawful, harmful, or materially outside the intended business use of your plan.
  • We may investigate, restrict, throttle, rate-limit, suspend, block, require an upgrade, charge applicable overage or pass-through costs, or terminate access where usage creates operational, security, legal, regulatory, carrier, provider, reputational, platform or public-risk concerns.
  • Unlimited, custom, Enterprise or high-capacity plans are still subject to fair use, technical limits, provider limits, lawful-use requirements and any limits stated in the applicable order, plan, invoice or written agreement.
  • Fair use does not prevent us from charging normal usage, overage, carrier, regulatory, tax, add-on, number, minute or third-party pass-through costs where those charges apply.

4. Prohibited Illegal, Harmful or Abusive Use

You must not use the Service to create, transmit, facilitate, support or encourage:

  • illegal activity or violation of any law, regulation, court order, regulator instruction or government requirement;
  • fraud, scams, phishing, impersonation, identity theft, deception, misrepresentation or social engineering;
  • harassment, threats, intimidation, abuse, stalking, bullying, nuisance behaviour or coercion;
  • hate speech, discrimination, extremist activity, terrorism, violence, exploitation or abuse;
  • defamatory, obscene, sexually exploitative, abusive, harmful or otherwise unlawful content;
  • content or conduct that infringes intellectual-property, privacy, publicity, confidentiality or contractual rights;
  • misleading, false or harmful information presented as factual or authoritative;
  • malware, credential theft, unauthorised access, scraping, scanning, spam, bot activity or security attacks;
  • activity that could damage, disable, overload, impair, bypass or interfere with any system, network, service, account or security measure.

5. AI Agent and AI Output Restrictions

AI-generated content may be inaccurate, incomplete or inappropriate. You remain responsible for how you configure, test, deploy and monitor your AI Agents and AI Phone workflows.

  • You must not deploy AI Agents or AI Phone in a way that deceives users about the nature, identity or purpose of the interaction.
  • You must disclose AI use where required by law or where non-disclosure would be misleading.
  • You must not use AI outputs as the sole basis for medical, legal, financial, safety, emergency, employment, housing, credit, insurance or other high-impact decisions without appropriate human review and lawful authority.
  • You must not configure the Service to provide regulated professional advice unless you are lawfully authorised and appropriate human oversight is in place.
  • You must not use AI Agents to manipulate, exploit or deceive vulnerable people.
  • You must not intentionally prompt, train or configure AI systems to produce unlawful, harmful, abusive, discriminatory, deceptive or infringing outputs.
  • You must test and monitor agents, knowledge sources, prompts, routing rules and escalation paths before and after deployment.

6. Telephony, AI Phone and Business Phone Restrictions

AI Phone and Business Phone services must be used only for lawful, legitimate business communications. You must comply with telecoms, marketing, privacy, consent, caller-ID, recording, number-use and anti-spam rules in every jurisdiction that applies to your calls and recipients.

  • You must not use the Service for unlawful telemarketing, spam calls, robocalls, nuisance calls, harassment calls, scam calls or abusive call campaigns.
  • You must not call people who have opted out, objected, withdrawn consent or are listed on suppression or do-not-call lists where calling is prohibited.
  • You must not use misleading, inaccurate, hidden, spoofed or unauthorised caller ID.
  • You must not impersonate banks, government bodies, emergency services, regulators, healthcare providers, courts, law enforcement, trusted businesses or any other person or organisation.
  • You must not use AI-generated voices, cloned voices or synthetic voices in a deceptive, unlawful or misleading manner.
  • You must not use the Service for traffic pumping, artificial inflation of traffic, revenue-share abuse, premium-rate abuse, arbitrage, short-duration call abuse, call looping or other non-standard telecoms traffic.
  • You must not generate call volumes, complaint rates, answer-seizure ratios, short-call patterns or traffic profiles that create carrier, provider, regulator, reputation or platform risk.
  • You must not use the Service to bypass carrier filtering, fraud controls, sanctions controls, number restrictions, geographic restrictions or provider policies.
  • You must not resell, share, sublicense, pool, broker or redistribute phone numbers, call capacity or telephony access unless we expressly agree in writing.

7. Emergency Calling Prohibition

iamadroid AI Phone, Business Phone, virtual numbers, AI Voice Agent, IVR, call routing, voicemail and related telephony features are not emergency calling services and must not be used to contact emergency services.

  • Emergency numbers, including numbers such as 999, 112, 911 or any local emergency-service number, are not supported through the Service or through virtual numbers provided by iamadroid.
  • You must use an alternative emergency calling method, such as a traditional mobile phone, fixed-line telephone service or another emergency-capable provider.
  • You must not configure the Service in a way that suggests emergency calls can be made through iamadroid.
  • If a caller indicates an emergency, your configuration should direct them to use an alternative emergency-capable method immediately.
  • We may block, reject, restrict, disconnect or suspend attempted emergency calls or traffic that creates legal, regulatory, carrier, provider, safety or penalty risk.

8. Marketing, Consent and Outreach

If you use the Service for marketing, lead generation, sales outreach, customer follow-up or similar communications, you must comply with all applicable marketing, privacy and telecoms laws.

  • You must obtain consent where required and maintain evidence of that consent.
  • You must honour opt-outs, unsubscribe requests, objections and do-not-call or suppression-list requirements.
  • You must not send or initiate unsolicited bulk communications, spam, nuisance calls or unlawful automated calling.
  • You must identify yourself and your business accurately where required.
  • You must not use AI Agents or AI Phone to hide the commercial purpose of a communication.
  • You must not use harvested, purchased, scraped or unlawfully obtained contact lists.

9. Privacy, Data Protection and Recording Consent

You must comply with applicable privacy, data-protection, call-recording, monitoring and consent laws.

  • You must provide required privacy notices to website visitors, callers, customers, staff and other end users.
  • You must obtain required consent before recording, transcribing, monitoring, analysing or summarising calls or chats.
  • You must not collect sensitive personal data unless you have a lawful basis, required consents and appropriate safeguards.
  • You must not use the Service to collect payment-card numbers, government identifiers, health data, children’s data, biometric data or other regulated information unless expressly authorised by law and appropriate safeguards are in place.
  • You must keep account credentials, API keys, tokens, embedded scripts and admin access secure.
  • You must promptly notify us of suspected unauthorised access, data leakage, credential compromise or misuse involving the Service.

10. Security and Platform Integrity

You must not:

  • attempt to gain unauthorised access to any account, system, network, model, database, API, server or provider service;
  • probe, scan, vulnerability-test, load-test or stress-test the Service without our prior written approval;
  • bypass usage limits, plan limits, authentication, access controls, rate limits, billing controls, security controls or provider restrictions;
  • reverse engineer, decompile, copy, scrape, extract or attempt to derive source code, models, prompts, system instructions or proprietary technology except where permitted by law;
  • interfere with service operation, monitoring, logging, billing, number provisioning, carrier filtering or abuse detection;
  • upload malware, harmful code, credential stealers, phishing pages, malicious files or content intended to compromise security;
  • use the Service to attack, overload, disrupt, scrape or compromise another service, website, network or person.

11. Restricted and High-Risk Uses

You may not use the Service for the following without our prior written approval and all required legal, regulatory and professional safeguards:

  • healthcare diagnosis, treatment, triage or emergency medical response;
  • legal advice, immigration advice, court or litigation advice;
  • financial, investment, insurance, credit, lending or debt-collection decisions;
  • employment, housing, education, benefits, eligibility or other high-impact decisions;
  • law enforcement, surveillance, investigation or intelligence activity;
  • critical infrastructure, safety-critical systems, emergency response or life-critical operations;
  • children’s services or services primarily directed at children;
  • regulated professional services where AI output could be mistaken for professional advice.

12. Content, Intellectual Property and Third-Party Rights

  • You must have the right to upload, use, process and instruct the Service with any content, data, files, prompts, recordings, documents, URLs or knowledge sources you provide.
  • You must not upload or use content that infringes copyright, trade marks, database rights, confidentiality obligations, privacy rights or contractual rights.
  • You must not use the Service to clone, imitate or impersonate a person’s voice, identity, style or likeness without lawful authority and required consent.
  • You must not remove, obscure or misrepresent third-party ownership notices or attribution where required.

13. Number, Carrier and Provider Rules

You must comply with all rules, policies and requirements imposed by telecoms providers, carriers, number suppliers, AI providers, payment providers, hosting providers and other third-party services used to provide iamadroid.

  • Phone numbers may be subject to verification, local eligibility rules, address requirements, KYC/KYB checks, number-use restrictions and regulatory approval.
  • You must not use numbers in a way that violates number-plan rules, carrier rules, caller-ID rules, geographic restrictions, sanctions, telecoms laws or provider policies.
  • We may suspend, release, replace, restrict or remove numbers where required by law, provider policy, carrier action, non-payment, failed verification, misuse or risk.

14. Compliance with Sanctions and Export Controls

You must not use the Service in breach of sanctions, trade controls, export-control rules, anti-bribery laws, anti-corruption laws, anti-money-laundering laws or restrictions that apply to you, us, our providers or your end users.

15. Monitoring and Investigation

We may monitor usage, logs, traffic patterns, account activity, plan usage, call metadata, complaints, provider notices and other signals to detect abuse, security risks, telecoms risk, fraud, unlawful activity or breach of this AUP.

We are not required to monitor all activity and do not undertake to do so. However, we may investigate suspected violations and may ask you to provide information, evidence of consent, caller-list sources, compliance procedures, business verification, use-case details or traffic explanations.

16. Enforcement

If we believe this AUP has been breached, or if your use creates legal, regulatory, security, carrier, provider, reputational, operational or public-safety risk, we may take action immediately, with or without notice, including:

  • warning you or requiring changes to your configuration;
  • rate-limiting, throttling, filtering, blocking or rejecting traffic;
  • disabling AI Agents, phone numbers, call flows, integrations, API keys or accounts;
  • suspending or terminating the Service;
  • requiring verification, consent evidence, remediation or upgrade;
  • charging applicable overage, carrier, provider, regulatory, tax or pass-through costs;
  • removing or disabling offending content, prompts, knowledge sources or workflows;
  • reporting unlawful activity to carriers, providers, regulators, law enforcement or affected parties where appropriate or required.

Enforcement action does not remove your obligation to pay fees, taxes, usage charges, carrier costs, regulatory fees, overage, add-ons or pass-through costs already incurred.

17. Reporting Misuse

If you become aware of misuse of iamadroid, including scam calls, unlawful AI content, security abuse, privacy violations, nuisance calling, spoofing, fraud or prohibited content, please report it through Contact Us and include enough detail for us to investigate.

18. Changes to this Policy

We may update this AUP from time to time. Material changes will be posted on this page or otherwise communicated where appropriate. Continued use of the Service after publication means acceptance of the updated AUP.

19. Contact

For questions about this AUP, please contact us.

Effective date: 1 May 2026