Choose an AI Phone plan for an AI receptionist that answers calls, captures caller details, supports booking links, routes urgent calls, and emails useful call summaries when your team is busy or unavailable.
Common questions about AI call answering, included minutes, booking support, SMS booking links and when to choose AI Phone over a standard business phone plan.
An AI Phone plan gives your business an AI voice agent that can answer calls, collect caller details, qualify enquiries, support booking workflows and route calls more effectively. It is designed to help reduce missed calls, capture more opportunities and give callers a more responsive experience.
Yes. Business Phone is for standard business calling and number handling. AI Phone adds an AI voice agent that can answer calls, understand caller intent, support appointment workflows and help you handle enquiries even when your team is busy.
Included minutes are used for eligible AI Phone call handling and related phone usage under your plan. Usage may vary depending on call length, routing, provider costs, number type, country support and any add-ons enabled.
Yes. AI Phone agents can collect caller details, understand booking requests and send configured booking links where that feature is enabled. This is useful for businesses that want to turn calls into booked appointments instead of missed opportunities.
If SMS booking links are enabled and you do not have an SMS package, each SMS is deducted from your pooled minutes. SMS messages to the US and Canada count as 2 minutes per SMS. SMS messages to the UK count as 8 minutes per SMS. SMS packages may be added later for customers with higher SMS usage.
No. SMS booking links are designed to send the customer a link to the relevant booking page, calendar flow or appointment system. The booking itself may still be completed through Calendly or another supported booking provider.
Yes. You are responsible for making sure customers have agreed to receive SMS booking links, reminders or related messages where required by law, carrier rules or provider rules.
AI Phone is a strong fit for businesses that receive valuable calls, need faster response times, want better enquiry capture, or want callers to be helped even when staff are unavailable, busy or out of hours.
Yes. You can start with Business Phone if you only need a professional number and standard call handling, then move to AI Phone later when you want AI call answering, enquiry qualification, appointment support or more advanced voice workflows.
Fine print: AI Phone features, included minutes, SMS booking links, call routing, summaries, availability, countries, number types, compliance checks and third-party integrations may vary by plan, provider and jurisdiction.