AI Voice Agent & IVR for Small Businesses

Answer calls, route enquiries, and capture caller details with AI

iamadroid AI Voice Agent and IVR helps small businesses answer more calls, understand caller intent, route enquiries, collect details, and keep phone workflows separate from website chat agents.

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AI voice call flow

AI Voice + IVR

“How can I help with your call today?”

Answer, understand, route, summarise

Caller reaches your business

→

AI understands the reason for calling

→

Routes, captures, or summarises the call

Phone calls are separate from website chat agents

Your website AI agent handles web conversations, lead capture, support and bookings. AI Voice Agent and IVR features sit inside the telephony product, so callers can be answered, routed and summarised through your business phone setup.

Answer more calls

Give callers a response when you are with a customer, on site, driving, closed, or simply unable to pick up.

Understand caller intent

Help callers reach the right next step without forcing everyone through the same basic phone menu.

Capture caller details

Collect names, reasons for calling and follow-up details so you know what happened and what to do next.

Pair with your website agent

Use AI chat for website visitors and AI voice handling for callers who prefer to speak.

How it works

Choose your phone setup
Decide whether you need AI Phone for AI call handling or Business Phone for non-AI business telephony.
Set call handling rules
Configure greetings, common enquiry types, transfers, routing paths and follow-up options.
Capture useful call information
Collect caller details, reasons for calling, summaries and next-step information.
Monitor phone usage separately
Keep telephony usage separate from website AI Agent plans, so chat and calls stay easier to understand.

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Why small businesses use AI voice and IVR

Reduce missed calls

Give callers a response when your team is busy, unavailable, or outside normal working hours.

Route enquiries faster

Help sales, support, appointment and general enquiries move toward the right next step.

Capture better information

Collect the caller’s name, intent, urgency and follow-up details before a human response is needed.

Separate chat from calls

Keep website AI Agent plans separate from AI Phone and Business Phone plans.

Support after-hours callers

Make your business feel more responsive even when nobody is available to answer directly.

Start smaller than hiring reception

Use AI call handling before committing to the cost of extra staff or a full reception team.

AI voice agent and IVR vs missed calls

	iamadroid AI Voice Agent & IVR	Missed calls / basic voicemail
Caller experience	Responds and guides the caller toward the right next step.	Caller may hang up, leave a message, or try another business.
Routing	Can help route based on caller intent and configured rules.	No routing unless someone listens and follows up manually.
Lead capture	Can collect caller details and enquiry information.	Depends on whether the caller leaves a useful voicemail.
After-hours handling	Can help callers outside normal business hours.	Usually records a message and stops there.
Business follow-up	Provides better context for the next action.	Creates more manual follow-up and more drop-off risk.

What you get

AI call answering

Answer callers using AI call handling on selected phone plans.

Intent routing

Route common call types toward the right destination or next step.

Caller summaries

Review useful call details instead of relying on memory or basic voicemail.

Live transfer options

Transfer callers where configured and appropriate for your setup.

Business number support

Use business phone numbers depending on your selected phone plan.

Separate phone usage

Keep telephony usage separate from website AI Agent chat plans.

AI communications hub for chat, voice calls, bookings and notifications

FAQs

Is this the same as the website AI agent?

No. Website AI agents handle web chat. AI Voice Agent and IVR features are part of the telephony product.

Can it answer calls when I am unavailable?

Yes. Depending on your phone setup and plan, AI phone features can help answer, route and capture caller details.

Can I use both website chat and AI phone?

Yes. They support different customer behaviours: chat for website visitors and phone AI for callers.

Are phone minutes part of AI Agent chat plans?

No. AI Agent chat plans and telephony plans are handled separately, so website chat and phone usage stay clearer.

Should I choose AI Phone or Business Phone?

Choose AI Phone if you want AI call handling. Choose Business Phone if you want non-AI business phone service.

Can I speak to someone about the right setup?

Yes. Contact Sales if you want help choosing between Business Phone and AI Phone options.